Vacancy Description:
Tenant Liaison Officer
My client are a leading social housing contractor, who specialise in regeneration schemes. Owing to increased work they are looking to appoint an experienced Tenant Liaison Officer to be based in Crewe working on a bathroom replacement programme.
This is an immediate temporary requirement for approx 4-6 weeks.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. Duties include:
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact with any problems/queries that they may have regarding said works
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates etc
Attending and chairing tenant forum meetings to advise tenants of works being carried out Advise tenants with kitchen and bathroom designs
To monitor customer complaints and resolve any potential issues as quickly and efficiently as possible
To monitor customer satisfaction
To qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with tenants on a daily basis. You must also have a full driving licence along with your own transport.
The rate of pay is £10 per hour + overtime
If you are interested please contact Deena Mistry 01204 554 884 or email your CV to Deena.Mistry@Bromak.com