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Customer Care Coordinator

Ref No: VAC-302788_1495206555

Discipline: Customer Care Coordinator

Location: Cheshire, Warrington

Industry: Real Estate and Property

Type: Permanent

Working Hours: Full-Time

Salary: £23000 per annum

Start Date: ASAP

Customer Service Coordinator

My client are a five star house builder who deliver a high standard of customer care to their customers ensuring five star customer journey. The company currently have an opening for a Customer Care Coordinator to join their customer care team based in Warrington.

The Role - Customer Care Coordinator

Working in a busy Customer Care team you will ensure home buyers receive excellent customer care following their home buying experience. You will support the Customer Service Manager in managing all customer-related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.

Duties and responsibilities include:

" Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately
" Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel
" Maintain the relevant Customer Service log/monitor
" Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc
" Liaise between sub-contractors and the division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary
" Liaise with buying department - order materials as and when required
" Coordinate schedule of work for the maintenance team
" Carry out post-completion courtesy calls to customers
" Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with
" Update weekly reports and distribute to relevant personnel
" Carry out other appropriate ad hoc duties as and when required

Skills & Experience required for the Customer Care Coordinator:

" Experience of working in a secretarial/admin role
" Previous experience in a customer service environment
" Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English
" Ability to generate professional correspondence unaided
" Team player, supportive of colleagues
" Assertive and tenacious, able to influence others and resilient enough to deal with disgruntled customers
" Self-disciplined, with demonstrably good time management skills and the ability to manage a number of priorities
" Ability to multi-task, and work efficiently and accurately under pressure
" Professional, assertive and pleasant manner in dealing with internal and external customers and contacts
" Excellent telephone skills

In return for your skills my client offer a competitive salary and additional company benefits to include pension and healthcare.

If you are interested in this role, please contact Heather or apply via the link below.

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