Complaints Policy and Procedure
Bromak Ltd and its staff are committed to ensuring that our candidates receive the best possible service at all times. If, for any reason, you are not satisfied with the level of service you have received we would like you to tell us about it. All complaints are taken seriously and all feedback is appreciated as it provides us with an opportunity to improve our standards. All complaints and feedback are investigated in order to ensure that, where required, improvements can be made to our processes for the benefit of both our clients and ourselves.
Bromak Ltd will listen to your issue and make every effort to understand the reasons for your complaint. In each instance Bromak Ltd and its staff will aim to resolve your issue at your first point of contact. We will take ownership of the complaint to come to a fair and mutually agreeable solution quickly. Bromak Ltd also welcomes positive feedback from our candidates about our staff and services.
How to complain or give feedback:-
Make your initial complaint or feedback to your named contact within Bromak Ltd. If you don’t have a named contact, any one of our managers will do their best to resolve your complaint at this initial stage.
If this cannot be resolved at point of contact, you should use our formal complaints procedure as listed below
Formal complaints should be made in writing by fax, letter or e-mail to any member of Bromak’s staff. They will then ensure that it is entered into our formal complaints process. We will acknowledge your complaint within 2 working days.
We will aim to deliver a resolution within 10 working days of receiving your initial complaint. If, for any reason, we cannot resolve the complaint within the specified time period, we inform you of the delay and the reasons for it, and give you a date by which time we will be able to offer you a resolution.
If you are unhappy with the resolution received to your formal complaint, please write within 1 month to our Head Office where your complaint and our response to you will be reviewed by one of our directors and they will contact you as soon as possible.
In the unlikely event that your complaint remains unresolved, you can contact the Recruitment and Employment Confederation.
Bromak Ltd, Atria, Spa Road, Bolton, BL1 4AG
Consultation & Complaints Department, Recruitment & Employment Confederation, 15 Welbeck Street, London, W1G 9XT