Ref No: VAC-308086_1528878244
Discipline: Administrator / Clerical Officer
Location: West Midlands
Industry: Admin and Office
Working Hours: Full-Time
Salary: Up to £10 per hour
Start Date: ASAP
We are looking to recruit an Administrator for a Social Housing Contract based in Birmingham, City Centre, B18. Our Client is a National Social Housing Contractor looking for a reliable and experienced Administrator for their busy office in Birmingham.
Our Client is one of the leading providers of repairs and maintenance services and refurbishment programmes to the social housing sector. The Client operates nationally with contracts all over the UK from Scotland to Cornwall to the South Kent coast.
Reporting to the Portfolio Manager - your key objective is to assist in managing a temporary accommodation portfolio comprising of a variety of contracted housing management services through registered providers.
Provide a responsible, professional and responsive management service
Take individual responsibility for resolving service request/demands
Signing up tenants on ASTs and licences
Develop partnership working with support agencies
Signpost and arrange support to vulnerable tenants
Signpost and help tenants to maximise income and to reduce rent arrears
Undertake formal action to recover arrears/bad debts
Maintain and update tenant profile data
Deal with tenancy breaches
Deal with tenant and landlord queries and complaints
Meet set business objectives, targets and key performance indicators (KPIs)
Take personal responsibility for health and safety and identifying risks within your portfolio
Responsible for correcting service failures and responding to formal complaints from customers.
Skills & Knowledge
Excellent interpersonal and communication skills
A positive attitude and 'can do' approach
Motivated, able to use own initiative and the ability to stay calm under pressure
Strong IT skills (word, excel and on-line systems)
An understanding of different cultures and backgrounds
The ability to deal tactfully with difficult situations
Takes personal responsibility
Excellent Organisational and time management skills
Willingness to undertake a Disclosure Barring Service (DBS) check
In return, the Client is offering an hourly rate of £10.00ph and the opportunity of working for one of the top Social Housing contractors. The role is to start ASAP and will run for 2-3 months for the right candidate.
If you are interested in this Administrator position, please forward your CV to Debbie Stilwell at Bromak Recruitment, e-mail address firstname.lastname@example.org