We are looking to recruit an Administrator / Call Handler for a Social Housing Contract based in Sittingbourne, ME10. Our Client is a National Social Housing Contractor looking for a reliable and experienced Administrator for their busy office in Sittingbourne.
The Client is ultimately a Contractor who looks after several different Social Housing contracts from their office such as Reactive Maintenance and Planned works on domestic properties. You will be based in the office in Sittingbourne working on the Reactive Maintenance contract.
Duties will include:
Responsible for the effective execution of all repairs, maintenance and major works
Working closely with the Senior Repairs Coordinator for the efficient use of planning and scheduling to maximise productivity and minimise downtime.
To review works orders for accuracy and clarity: clear scope of work and raised with the correct priority.
To prioritise, plan and schedule all repairs via a generated order.
Issue works orders to the operatives and follow the process to update on site texts received onto REACT bespoke system.
Manage the 'On-Way' and 'On-Site' screens.
Prioritise emergency orders.
Be aware of targets including the live orders, KPI results and total jobs received/ completed each day.
Ensure that all available operatives are working at all times or escalate to the Repairs Coordinator if unable to find a job.
Be proactive and optimise workforce productivity and minimise downtime of operatives
Manage the status of the work control through to completion, including Client liaison to co-ordinate and resolve issues as they arise.
Ensure that accurate and detailed job completion information is entered onto the system.
Liaise with area supervisors on any issues or if site visits need to be arranged.
Continually improve the planning and scheduling of works orders.
To build and promote good working relationships with your colleagues and the Client Adhere to policies and processes.
To apply for this role you must:
Be self-motivated Have good timekeeping Have the ability to work well in a team Have the ability to communicate in written and oral form Have good attention to detail Be able to demonstrate good customer care
You will also need a minimum for 4 GCSE's at grade A-C (or equivalent) and they must include Maths and English.
This role is to start ASAP and will run until 31.08.2018 with a view to becoming permanent for the right candidate. The hourly rate is £12.08ph.
If you are interested in this Administrator / Call Handler position, please forward your CV to firstname.lastname@example.org