Complaints Handler / Customer Services
ASAP - temp to perm position
Birmingham
£10.68

The Client
Our client is a leading Social Housing Contractor with offices-based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. Due to managing an increased number of properties, they are looking to recruit a Complaints Handler based in Birmingham.

The Role
You will be responsible for liaising with tenants, taking complaints and concerns over housing issues and maintenance requirements. You will be required to take all information before passing over to the senior management team.

Responsibilities:
" Liaising closely / taking calls and complaints from tenants.
" Understanding all housing issues and maintenance requirments.
" Recording and presenting all information.
" Fiendly, polite and professional phone manner at all times.
" Presenting and recoring of all information and complaints taken.
" Working closely with the management and planning teams.

Qualifications & Experience
" Previous experience of working as a complaints handler / customer relations administrator on housing projects.
" I,T Literate (Word and Excel).
" Excellent phone manner.

Benefits
" Temporary to Permanent position
" The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for a new opportunity and this role is of interest to you, please forward your CV to Debbie Stilwell @ Bromak Recruitment debbie.stilwell@bromak.com and we will discuss the role in more detail.

If this role is not for you but you are interested in hearing of different opportunities, we are still keen to hear from you, so please get in touch on the number provided.

Please note, all applications are held in the strictest confidence.