A five star house builder seeks to appoint a Customer Aftercare Coordinator to join their dedicated Customer Aftercare team based in Chorley. You will be trained to provide a high quality after sales service to their customers, enhancing your customer service and communication skills to enable you to answer all customer service contacts in line with set targets and quality expectations.
The company deliver high quality homes across the North of England and the company pride themselves in their commitment to building quality, high specification homes Customer Aftercare Coordinator
As a Customer Aftercare Coordinator you will support the coordination of the daily workloads of the Customer Aftercare Technicians and the day to day handling, reporting and resolution of customer service queries. This is a very demanding role and the ability to prioritise work as well as a high level of attention to detail is essential. Good working knowledge of IT Systems and the ability to work both independently and as part of a wider team are a must.
" Issue instructions to Customer Care Technicians and/or Sub-contractors " Follow up all outstanding remedial works and ensure works are completed " Record dates of courtesy / customer visits and log all defects identified " Carry out all necessary calls in relation to the customer journey " Maintain up to date records of all courtesy / customer visits, and log all defects identified and works completed " Ensure information is received in a timely manner from the Site Management Team " Produce Technicians job sheets in a timely and accurate manner " Keep Weekly Work Schedules up to date " Ensure appointments are made in a timely, professional and effective manner in order to resolve purchaser's queries to a satisfactory conclusion " Review, as appropriate, materials required by Technicians, raise purchase orders and administer invoices. " Attend departmental meetings as required " Chase sub-contractors as appropriate to ensure target dates are met " Issue contra charge notifications to sub-contractors
This is an exciting opportunity for a proactive, enthusiastic and ambitious individual to join a thriving business and play a key part in our ongoing growth and success.
Experience required for a Customer Aftercare Coordinator
" Experience working for a residential house builder " Detailed understanding of NHBC customer handover requirements " Excellent customer service skills " Excellent communication skills " Polite and courteous manner " Experience of planning, organizing and prioritizing workload " IT Literate
The package & how to apply
In return for your skills, you will be offered a competitive basic salary and a comprehensive company package including pension, healthcare, 26 days plus bank holidays and up to 25% annual bonus (related to company performance).
If you are interested in the Customer Aftercare Coordinator position and would like to apply, please contact Heather at Bromak or apply via the link below.