My client is a 4* house builder who require an experienced Customer Care Administrator to join their Customer Care Team based in Birchwood, Warrington.
The company is a UK leading housebuilder and construction company who build award-winning homes across the country in prime locations and strive to create sustainable new developments.
Customer Care Administrator - The Role
Reporting to the Customer Care Manager:
" To be responsible for handling customer queries related to specific allocated sites. " To deliver service with care and empathy to our homeowners, educating them when required on how to run in a new home. " To ensure that the client is contacted within the required company policy timescale and given a clear update on what the next steps are to resolving their problem. " To communicate clearly with the designated Site Manager to carry out an assessment of the raised complaint to see whether or not it is a defect or homeowner maintenance. " To co-ordinate diary management with the Site Manager or Remedial team to carry out the agreed works on a set date and ensure the homeowner is also available on such a day. " To be responsible for closing a case down following the correct procedure. " To escalate any cases that cannot be resolved to the Customer Care Manager. " To prioritise on live sites and closing cases down. " To report any repeat defects/problems on a site to the Customer Care Manager. " To be responsible for the organising of information and letters received from complainants for your allocated site.
Skills and Experience required
This role will be suitable for someone who is currently in this role and understands the NHBC Defect program and is able to understand the customers' requirements when they call up.
" Educated to GCSE level with at least 5 A-C grades " Working in a similar role with housebuilder or Housing Association is essential. " Experience dealing with customers and the ability to work under pressure. " IT literate and have good working knowledge of Microsoft Word, Excel and Outlook - Full training on in-house database will be provided.
In return for your skills they offer a basic salary of up to £22k, company bonus scheme, Pension, BUPA Healthcare, 28 days holiday plus Bank Holidays
If you are interested in joining a growing business and would like to apply please contact Heather Bentley at Bromak or apply via the link below.