Customer Care Assistant required to join a top ten house builder to provide support within their Customer Care Department
The successful applicant will have experience of working in an office environment or in the construction industry, dealing with customers and the ability to work under pressure. Must be well-organised, self-motivated and have a confident telephone manner.
In return for your skills the company pay a competitive salary up to £18k (depending on experience), pension and bonus scheme.
Customer Care Assistant
A top ten house builder seeks to appoint a Customer Care Assistant to provide support within their Customer Care Department.
The company build quality homes and offer a wide range of property types includes three, four and five bed detached properties; two and three bed terraced and semidetached houses, bungalows and apartments across UK.
Responsibilities: " To be responsible for handling customer queries related to specific allocated sites. " To deliver service with care and empathy to our homeowners, educating them when required on how to run in a new home. " To ensure that the client is contacted within the required company policy timescale and given a clear update on what the next steps are to resolving their problem. " To communicate clearly with the designated Site Manager to carry out an assessment of the raised complaint to see whether or not it is a defect or home owner maintenance. " To co-ordinate diary management with the Site Manager or Remedial team to carry out the agreed works on a set date and ensure the homeowner is also available on such a day. " To be responsible for closing a case down following the correct procedure. " To escalate any cases that cannot be resolved to the Customer Care Manager. " To prioritise on live sites and closing cases down. " To report any repeat defects/problems on a site to the Customer Care Manager. " To be responsible for the organising of information and letters received from complainants for your allocated site.
The company pay a competitive salary of up to £18k (depending on experience), pension and bonus.
Qualifications & Experience " Educated to GCSE level with at least 5 A-C grades " Experience working in an office environment or in the construction industry would be a benefit but not essential. " Experience dealing with customers and the ability to work under pressure. " IT literate and have good working knowledge of Microsoft Word, Excel and Outlook - Full training on in-house database will be provided.
What to do next: If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Heather at Bromak on 01204 554 884.