A regional house builder seeks to appoint a Customer Care Administrator to join their Customer Care department for a 6 month contract.
The company specialise in new build quality homes in highly sought locations across the North West. Properties range from luxury detached homes in select environments, starter homes in up and coming regeneration areas, spacious family homes or chic city centre apartments.
The Role - Customer Care Administrator
Reporting to the Customer Care Manager the Customer Care Administrator will be working in a busy Customer Care team providing an efficient and effective Customer Care to new build developments in the North West region. Key tasks will include liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties will include:
" To deal efficiently and politely with customers following house purchase " Arranging contractors trade recalls, and arranging in house maintenance operative's weekly diary and work load " To contact customers directly, either by email or telephone, to arrange for any remedial works to be carried out " To provide administration support to the Customer Care department and implement all actions in a timely and professional manner in line with company policies and procedures " To prioritise a busy workload in a very busy customer focused environment " To implement the weekly reports for our Contracts Director " To carry out general office duties in the Customer Care department " Order material for work to be carried out " Report any continually occurring problems encountered to the Customer Care Manager to ensure these can be rectified and the source of the problem identified " Effectively liaise with management, maintenance operative, sub-contractors and suppliers to ensure minimum response times to customer care issues
Working hours are Monday to Friday 8am to 4.30pm or 8.30am to 5pm with ½ hour lunch
Skills & Experience
" Experience working on housing maintenance (ideally within new build) " High level of interpersonal skills and a professional attitude to work; " Excellent verbal and written communication skills " Experience of planning, organising and prioritising workload " Confident with ability to communicate and influence at all levels " Self-motivated, Resilient, Enthusiastic approach to work " Understand the power of relationships and collaborative working
What's on offer?
In return for your skills, my client offer a competitive salary ranging from £20-22k plus additional company benefits along with further training and development.
If you are interested in the Customer Care Administrator role and would like to apply, please contact Heather at Bromak or apply via the link below.