Our client has been building homes in North Wales, Cheshire and Shropshire for over 60 years, during which time they have accumulated a rich store of knowledge and experience of the locality.
They are currently keen to recruit a Customer Care Coordinator to be based in their offices in Cheshire. They will deliver exceptional support to the Customer Service Team and internal stakeholders. The successful candidate will demonstrate effective communication and organisational skills, a professional attitude and work within agreed timescales.
They require a minimum of 24hrs per week with the potential for full time in the future. Days of the week are negotiable, however, a full day must be worked on a Friday
Reporting to the Customer Care Manager you will be responsible for:
Ensure the Customer Service technicians receive their work sheets for appointments one week in advance;
Provide excellent customer service and support by answering phones, taking messages;
Dealing with general administration duties, i.e. open and allocate deliveries to plots, making the relevant co-ordinator aware for each delivery;
Assist the Head of Customer Service with day-to-day business and customer requirements;
Ensure accuracy of all customer details, ensure their feedback is correctly recorded and up to date on computer systems;
Work to resolve any delivery discrepancies with the relevant supplier / buying team
Own the paper-based plot file filing system, ensure accurate filing, but also progress the team towards a digital filing system
Co-ordinate and communicate with Sales and Site teams to ensure paperwork is received in a timely manner
Accurately log homeowner defects on the Housebuild system for key release and 4 week call items.
Support with obtaining all completion certificates in time for successful completion and ensure the certificate spreadsheet is maintained.
At all times comply with Company policies, procedures and instructions.
The successful candidate will have the following experience, skills and attributes
Demonstrable experience in administration;
Ability to plan, prioritise and organise own workload;
Excellent communication skills, written and oral;
Excellent administrative and IT skills (Excel, Word, Outlook);
Excellent organisational skills;
Ability to learn to use the Customer Relationship Management (CRM) system, Housebuild.
Attention to detail;
Use of outlook diary system;
Ability to work effectively in a team and independently;
Ability to develop good working relationships;
Keeping calm under pressure.
This is a great opportunity to join a growing organisation and work on a range of interesting projects. If you have the relevant skills and experience or would like further information please contact us.
If you are interested in the Customer Care Coordinator role and would like to have a confidential chat, please contact Deena or Heather at Bromak or apply via the link below.