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Customer Care Adviser


Ref No: CCA - Leeds_1520610135

Discipline: Customer Service Administrator

Location: West Yorkshire

Industry: Call Centre and Customer Service

Type: Temporary

Working Hours: Full-Time

Salary: Negotiable

Start Date: 14/3/2018

We are currently recruiting for a Responsive Repairs planner to work with one of our clients in Leeds.

They are looking for someone who can work as part of a team delivering 1200+ Social Housing response repairs to properties across West Yorkshire.

Reporting to a manager, the role will include but not be limited to;

  • Ensuring repair orders are allocated to directly employed engineers in the most efficient manner.
  • Using our Works Management System, allocating repairs to tradesman with the suitable skill sets and ensuring efficiency is kept to at all times through the execution of the plan
  • Liaising directly with the clients client, the Housing Association whom client works for
  • Managing queries and dealing with customer service issues as required
  • Ensure all directly employed tradesman are provided with a suitable, and commercially productive plan of work
  • Liaison directly with the Contracts Manager responsible for overseeing the running of the contract as a whole Experience

The successful candidate will have experience in a customer service based role, having spent much time in a telephone based position. They must be able to make quick decisions, working in a fast paced environment and the ability to work on their own initiative.

Although not essential, it would be advantageous to have worked in the Social Housing or Repairs sector.

Skills & Abilities - Must be IT literate in Word, Excel, Outlook and have the ability to learn new IT programmes - A very positive telephone manner.

The hours of work are Monday - Friday, 8am - 5pm (one hour for lunch) This role is initially to cover long term sickness, however for the right candidate, a long term career within the company is a possibility.

If you are interested in this position and are available for a start on Wednesday 14th March please contact Laura Burns at Bromak or alternatively, apply via the link below


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