My client, a New Build House Builder, currently have a requirement for an experienced Customer Care Coordinator to join them on a temporary basis in their offices in Warrington.
As a Customer Care Coordinator, you will be the sole point of contact for Customers, dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner.
Reporting to the Customer Care Manager, your duties will be:
Keep purchaser's plot file information up to date.
Keep purchasers, Area Customer Care Managers, Customer Care Technicians and Subcontractors up to date at all times as appropriate.
Record receipt of all purchaser's correspondence and respond within 3 working days.
Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
Issue instructions to Customer Care Technicians and/or Sub-contractors.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
Record dates of courtesy / customer visits and log all defects identified.
Carry out all necessary calls in relation to the customer journey.
Keep data system up to date at all times.
Carry out general administrative duties.
The successful candidate must have strong communication and customer service skills, and MUST have experience in the New Build Housing sector.
This is a temporary contract, looking to start on January 2nd. The hourly rate will be negotiable dependant on experience
If you are interested in this role and would like to apply, please send a copy of your CV to Laura at Bromak, using the contact details provided.