An opportunity to join a 5* House Builder as a Customer Care Representative, as part of the Customer Care team. The companies Head Office is based in Doncaster, but the role would invovle traveling to sites as South as Derby. The ideal canidate will be locatated somewhere in between these two locations.
The Customer Care Coordinator will be working in a busy Customer Care team providing an efficient and effective Customer Care service to the new build developments. Key tasks will include liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. The role will involve travelling to various New Build sites in order to provide face to face customer care with customers.
To liaise with all customers and sub-contractors to establish an excellent after sales / maintenance response to all complaints / queries Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times Ensure all materials and labour required is available prior to starting works Enforce the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied Plan and monitor the work of the Customer Care Supervisor in advance to ensure continuation of work Liaise with Site Managers, Project Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager Produce all relevant documentation relating to Customer Care accurately and in a timely manner Responsible for updating the system in a timely and efficient manner to ensure accuracy of customer database Responsible for collating / maintaining customer care questionnaires Maintain an efficient, effective filing system Report any continually occurring problems encountered to the Customer Care Manager to ensure these can be rectified and the source of the problem identified Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues
The company pay competitively up to £24k (DOE), plus package including car allowance
Qualifications & Experience
High level of interpersonal skills and a professional attitude to work Excellent verbal and written communication skills Experience of planning, organising and prioritising workload Confident with ability to communicate and influence at all levels Self-motivated, Resilient, Enthusiastic approach to work Understand the power of relationships and collaborative working Experience within Customer Service or care is essential
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