A busy house builder seeks to appoint a Customer Care Coordinator to join their Customer Care Team in the Lancashire Region.
You will be the main point of contact for customers calling, e-mailing and logging issues on the Company's systems. Liaising with main contractors to ensure defects are resolved professionally and effectively in the time frame allocated while co-ordinating the Customer Care Maintenance Manager/Operative diaries.
Customer Care Coordinator duties include:
Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
Maintain regular communications/updates with the customers
Follow the principles set out in the Customer Journey program at all times
Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
All defect repairs to be logged accurately onto the system
Maintain accurate and concise records of all repairs, solutions and notes/comments
Assist the Customer Care Manager to prepare informative and accurate reports for management meetings/directors meetings as required
Responsible for managing all maintenance items to properties, liaising with purchasers and subcontractors
Maintain/complete accurate and concise records of all repairs, solution and decisions on the system
Filing of all complaints received and logging all correspondence
General administration duties for the Maintenance Manager/Customer Care Manager
Ensure the Customer Journey protocols are achieved, in the time frame allocated
Customer Care Coordinator - Skills and Experience:
The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You will have a good knowledge of housebuilding, and be able to work with the sales and site teams, and subcontractors, to manage a smooth and efficient service to our customers.
You will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines. Good communication, proficient with IT and a high attention to detail, are skills you will possess, in addition to being self-motivated, customer focussed, target driven, positive and a team player.
In return for your skills, my client offer a competitive basic salary, company pension, death in service, healthcare and 25 days holiday + bank holidays. Your working hours will be Monday to Friday 9am-5pm or 8.30am - 4.30pm
If you are interested in the Customer Care Coordinator opportunity and would like to apply please apply via the link below or contact Heather Bentley at Bromak