An excellent opportunity has arisen for an experienced Customer Care Coordinator to join their office close to Birchwood.
You will be the main point of contact for customers calling, emailing and logging issues on the company systems. Liaising with main contractors to ensure defects are resolved professionally and effectively in the time frame allocated whilst coordinating with the Customer Care Maintenance Manager/Operatives diaries
You will be responsible for (but not limited to):
" Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales " Maintain regular communications/updates with the customers " Follow the principles set out in the Customer Journey program at all times " Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged " All defect repairs to be logged accurately onto the system " Maintain accurate and concise records of all repairs, solutions and notes/comments " Assist the Customer Care Manager to prepare informative and accurate reports for management meetings/director's meetings as required " Responsible for managing all maintenance items to properties, liaising with purchasers and subcontractors " Maintain/complete accurate and concise records of all repairs, solution and decisions on the system " Filing of all complaints received and logging all correspondence " General administration duties for the Maintenance Manager/Customer Care Manager " Ensure the Customer Journey protocols are achieved, in the time frame allocated
Experience Required - Customer Care Coordinator
The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You will have a good knowledge of housebuilding and the COINS system, and be able to work with the sales and site teams, and subcontractors, to manage a smooth and efficient service to our customers.
You will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines. Good communication, proficient with IT and a high attention to detail, are skills you will possess, in addition to being self-motivated, customer focussed, target driven, positive and a team player.
Salary & Package - Customer Care Coordinator
In return for your skills, my client offer a competitive basic salary of up to £25k, holidays and pension
How to Apply - Customer Care Coordinator
If you are interested in this position and would like to have a confidential chat and please contact Heather at Bromak or apply via the link below. Please note all applications will be strictly confidential.