Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: £26000 per annum
Start Date: ASAP
Customer Care Coordinator
A four star house builder seeks to appoint a Customer Care Coordinator to work in their dedicated Customer Care team based in Cheshire.
The company deliver high quality homes across the North West, Midlands and South of England and pride themselves on combining exceptional build quality, high specification, good design and energy efficiency with first rate customer care. As a company they have achieved over 80 NHBC awards in the last 5 years and have a strong reputation for quality and service
Customer Care Coordinator Role
Reporting to the Customer Care Manager you will be the main point of contact for customers calling, e-mailing and logging issues on COINS. Liaising with main contractors to ensure defects are resolved professionally and effectively in the time frame allocated while co-ordinating the Customer Care Manager/Operative diaries.
Customer Care Coordinator duties include:
" Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales " Maintain regular communications/updates with the customers " Follow the principles set out in the Customer Journey program at all times " Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged " All defect repairs to be logged accurately onto the system " Maintain accurate and concise records of all repairs, solutions and notes/comments " Assist the Customer Care Manager to prepare informative and accurate reports for management meetings/directors meetings as required " Responsible for managing all maintenance items to properties, liaising with purchasers and subcontractors " Maintain/complete accurate and concise records of all repairs, solution and decisions on the system " Filing of all complaints received and logging all correspondence " General administration duties for the Maintenance Manager/Customer Care Manager " Ensure the Customer Journey protocols are achieved, in the time frame allocated
Customer Care Coordinator - Skills and Experience:
The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You will have a good knowledge of housebuilding, and be able to work with the sales and site teams, and subcontractors, to manage a smooth and efficient service to our customers.
You will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines. Good communication, proficient with IT and a high attention to detail, are skills you will possess, in addition to being self-motivated, customer focussed, target driven, positive and a team player.
In return for your skills, my client offer a competitive basic salary up to £26k, company pension and 23 days holiday (increasing to 26), plus bank holidays. Your working hours will be Monday to Thursday 8.30am to 5pm and Friday 8.30-4.30pm with 1 hour lunch
If you are interested in the Customer Care Coordinator opportunity and would like to apply please apply via the link below