Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: Up to £19500 per annum + monthly bonus, pension, 25 days holidays
Start Date: ASAP
Customer Care Coordinator - New Build Properties
My client are a leading specialist property developer who undertake property conversions that are complex and bespoke. Owing to planned expansion they are investing in their Customer Care department and have an exciting opportunity for a Customer Care Coordinator to join their team based in Manchester (Trafford Park).
Customer Care Coordinator role
Reporting to the Customer Care Manager you will be responsible for handling all communication from their customers following completion of their purchase. The The main objective is to close defect cases down as quickly and as efficiently as possible and to ensure that all customers that contact the Customer Care Department are greeted with 'care'.
Duties to include:
" To be responsible for handling customer queries related to specific allocated sites. " To deliver service with care and empathy to our homeowners, educating them when required on how to run in a new home. " To ensure that the client is contacted within the required company policy timescale and given a clear update on what the next steps are to resolving their problem. " To communicate clearly with the designated Site Manager to carry out an assessment of the raised complaint to see whether or not it is a defect or home owner maintenance. " To co-ordinate diary management with the Site Manager or Remedial team to carry out the agreed works on a set date and ensure the homeowner is also available on such a day. " To be responsible for closing a case down following the correct procedure. " To escalate any cases that cannot be resolved to the Customer Care Manager. " To log all details on the system 'Sharepoint'. " To prioritise on live sites and closing cases down. " To report any repeat defects/problems on a site to the Customer Care Manager. " To be responsible for the organising of information and letters received from complainants for your allocated site.
Skills and experience required
" IT literate with experience of Microsoft Office software (training provided for in-house operating systems) " Professional telephone manner " Competent & professional " Customer service experience (preferably in property industry) " Excellent organisational skills " Ability to multi task and prioritise workloads
In return for your skills my client offers a starting salary of £19,500 (increasing to £21,000 after successful completion of probationary period), monthly bonus, pension and 25 days annual holidays. Working days Monday to Friday, 8.30am to 5pm
If you are interested in the Customer Care Coordinator role and would like to apply please contact Heather at Bromak or apply via the link below.