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Customer Care Coordinator/Administrator


Ref No: VAC-306461_1518517556

Discipline: Customer Care Coordinator

Location: Cheshire

Industry: Call Centre and Customer Service

Type: Permanent

Working Hours: Full-Time

Salary: Up to £23000 per annum + additional company benefits

Start Date: ASAP

Customer Service Administrator/Coordinator

My client are a five star house builder who deliver a high standard of customer care to their customers ensuring five star customer journey. The company currently have an opening for a Customer Care Administrator/Coordinator to join their customer care team based in Warrington.

The Role - Customer Service Administrator/Coordinator

To support the Customer Service Manager in managing all customer related issues through to resolution by managing the administration of the department to ensure it operates efficiently and effectively, you will ensure home buyers receive excellent customer care following their home buying experience.

Duties and responsibilities include:

" Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately
" Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel
" Maintain the relevant Customer Service log/monitor
" Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc
" Liaise between sub-contractors and the division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary
" Liaise with buying department - order materials as and when required
" Coordinate schedule of work for the maintenance team
" Carry out post-completion courtesy calls to customers
" Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with
" Update weekly reports and distribute to relevant personnel
" Carry out other appropriate ad hoc duties as and when required

Skills & Experience required for the Customer Care Coordinator:

" Experience of working in a secretarial/admin role
" Previous experience in a customer service environment
" Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English
" Ability to generate professional correspondence unaided
" Team player, supportive of colleagues
" Assertive and tenacious, able to influence others and resilient enough to deal with disgruntled customers
" Self-disciplined, with demonstrably good time management skills and the ability to manage a number of priorities
" Ability to multi-task, and work efficiently and accurately under pressure
" Professional, assertive and pleasant manner in dealing with internal and external customers and contacts
" Excellent telephone skills

In return for your skills my client offer a competitive salary of up to £23k with 25 days holiday and additional company benefits to include pension and healthcare. The working hours are Mon - Fri 8.30am - 5pm or 9am - 5.30pm

If you are interested in this role, please contact Heather or apply via the link below.


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