A National Volume House Builder seek to appoint a Customer Care Manager, to lead their Customer Care Team, across the south Yorkshire region.
The role will be based out of the companies Doncaster office, and will be responsible for managing a team of Technicians and Coordinators in order to resolve all Customer Care issues with new Build properties during their warranty period.
Supporting the Group Head of Customer Care to manage and resolve escalated customer care issues and complaints.
Liaising with design, technical and construction departments to seek resolution to customer issues.
Effectively communicating with customers to keep them up to date and manage their expectations.
Liaising with Divisions and conducting visits to other divisions when required.
Manage a team of 4 technicians and coordinators across the region
Salary & Benefits
The company pay very competitively, with a basic salary of £35-40K dependent on experience, plus package.
Qualifications & Experience
Full UK Driving licence required
Extensive experience and understanding of Construction/House building policies, rules and regulations, as well as NHBC warranties and standards.
Experience working within Customer Care department or on site in a Management role for a New Build developer.
Strong interpersonal skills, with the ability to communicate effectively at all levels.
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
Thinks clearly with the ability to carry out tasks accurately with minimal supervision.
If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Grace or Jessica at Bromak on 01142130903 or send your CV to firstname.lastname@example.org