Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: Up to £35000 per annum
Start Date: ASAP
Customer Care/Quality Control Manager
My client are a family-owned development, housing and construction business spanning over 120 years and four generations. They have a requirement for a Customer Care/Quality Control Manager. An excellent opportunity has arisen for an experienced Customer Care/Quality Control Manager to join our growing housing business in Birchwood, Warrington
The Role The principle purpose of the role is varied and deadline driven, so excellent prioritisation and organisation skills are essential. You should be self-motivated and pro-active, with the ability to meet strict deadlines. It is essential that you have excellent customer service skills, be a confident communicator with a minimum of 3 years experience in a similar role/environment. Knowledge of Clixifix and SiteStream would be highly beneficial, although not essential
Responsibilities: " Working within a customer focused environment recording and managing property maintenance ensuring that they are completed by the subcontractors within the specified target date " The Customer Care / Quality Control Manager will ensure all works are carried out safely, on time and within budget and in ac cordance with the design standards, specifications and company procedures. " Manage, investigate and supervise the rectification of maintenance items reported by the purchasers " Demonstrate a commitment to excellent customer care, to build great customer relationships " Uphold and communicate the values and culture of the Seddon Brand and follow the Customer Journey Procedure " To assess the quality of pre completion property's prior to CML were applicable to ensure the quality is to NHBC/LABC standards. " To attend NHBC/LABC Resolutions and ensure remedial deadlines are adhered to where applicable. " To manage our Maintenance Operatives workload and support where necessary
The company offer a competitive basic salary depending on experience.
The ideal candidate will be self-motivated and pro-active with the ability to meet strict deadlines. It is essential that you are a confident communicator.
Skills Qualifications and Experience
" The ideal candidate will have Site Manger experience or a multi-trade background, achieved within a house building/construction industry for a minimum of 3 years. " Preference will be given to those familiar with all aspects of managing a pre/post completion defects within a property instructing sub-contractors to attend to repairs and defects. " They should have a good knowledge of housebuilding, and be able to work with the sales and site teams, and also external sub-contractors, to manage a smooth and efficient service to our customers " They will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines " Good communication, proficient with IT (Microsoft packages, Clixifix, SiteStream, Excel etc) and a high attention to detail, are skills they will possess, in addition to being self motivated, customer focussed, target driven, positive and a team player " A full driving licence is essential
What to do next: If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Heather at Bromak on 01204 554884.