My client is a highly reputable top ten Housebuilding contractor, who works in the residential sector building 2 - 6 bed homes. As a result of expansion and new developments, they are currently looking to recruit a Customer Care Technician to work with them on a permanent basis. You will be working from the regional office in Newcastle travelling to developments from Darlington to Newcastle. This role will be site based; with ad hoc visits to head office. As a Customer Care Technician, you will have previous experience in a similar role with a strong background in multiskilled trades. You will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion
Attend client visits as required; the Customer Care Co-ordinator will arrange work visits via the COINS system and schedule in your calendar. Ensure that the Customer Care Vehicle is stocked with the necessary building and decorating materials required for the Job Sheets Ensure any additional material requirements are measured and specified Check communications received (ie phone messages, faxes and emails) regarding additional works that arise during the week and re plan work accordingly Carry out the required work tasks to the respective properties as per the 'Job Sheets' in a tidy, clean, safe and professional manner Before leaving check with the Customer that they are satisfied with the work undertaken and ask them to sign-off the Daily Record Sheet Attend site as required to supervise sub-contract works as scheduled from time to time by the Customer Care Co-coordinator Maintain a flexible approach to work, which may necessitate unsociable hours if required to meet Customers' requirements Ensure that a high level personal presentation is maintained, wearing the company uniform and identification card Be courteous and diplomatic with Customers at all times and ensure that they are inconvenienced as little as possible whilst carrying out the works Be receptive and empathetic to Customer complaints; if they cannot be resolved whilst on site then record them and send into the Customer Care coordinator as soon as possible, but no later than the end of the week Up to date knowledge of NHBC Standards Up to date knowledge of LABC Regulations Multi-skills trained Excellent communication skills Experience of planning, organizing and prioritizing own workload Confident with ability to communicate and influence at all levels
The salary on offer is up to £30k plus package.