My client are a Top 10 house builder operating UK wide. The company focuses on building attractive, high-quality homes and communities. Their house type ranges from 1 and 2 bed apartments to 5 bed detached houses, with a broad price range including both private and affordable homes.
Customer Care Technician Role
My client takes part in the National House-Building Council (NHBC) Pride in the Job Scheme where the sites are independently assessed by the NHBC across 28 different standards.
Reporting to the Customer Support Manager you will be responsible for the day to day remediation of issues in customers' homes. This role involves carrying out the maintenance tasks in our customers' homes involving a wide selection of skills including carpentry, dry lining, painting and decorating.
" Undertake planned and reactive remedial work with respect to all the trades; carpentry, painting, dry lining etc. and any other duties as directed by the Customer Support Manager " Undertake any inspections of issues as required by the Customer Support Manager " Regular customer liaison with customers in their homes. " Ability to remain calm and collected when faced with difficult customers, and situations, so a high level of personal integrity and respect for others is essential. " Plan and carry out work in a safe, cost effective manner. " Ensure that Health and Safety is followed and site regulations are adhered to.
Experience required for a Customer Care Technician
" Ability to work independently, prioritise work and take initiative " Able to demonstrate efficiency and reliability in previous roles. " Great Interpersonal, communication and relationship skills. " Face to face customer services experience " Works well under pressure/in a fast-moving environment " Housebuilding or related industry experience
The package & how to apply
In return for your skills, you will be offer a competitive salary of up to £30k (depending on experience), pension, healthcare
If you are interested in the Customer Care Technician position and would like to apply, please apply via the link below.