An Award Winning 5* House Builder seek to recruit a Customer Care Technician, as a result of on-going and new developments.
The successful candidate must be multi-skilled in aspects of basic plumbing, tiling, joinery, and have experience of general snagging works in New Build Homes. The role will involve travelling around New Build sites in the Yorkshire region (predominately West Yorkshire), in order to complete remedial works on properties, therefore it is essential to have excellent customer service skills, in addition to knowledge of trades.
Delivering remedial work to customers properties, providing them with advice and guidance on appropriate steps for the maintenance and care of their new build home.
Inspection of reported defects and reporting of proposed remedial works required to the Customer Service Manager.
Ensuring that all remedial work is completed properly, efficiently and with appropriate consideration for the customer.
Actively manage communications with customers within their homes.
Providing technical advice in dealing with Customer claims and enquiries.
The company pay very competitively, with a basic salary of £28-32K, plus package. Package including company van, company performance related bonus, generous holiday entitlement, and more.
Qualifications & Experience
A full UK driving licence
Strong house Building Trades and Maintenance knowledge
Good communication skills
Good Product Knowledge
Knowledge of Customer Service requirements.
An awareness of codes of practice that impact on Construction matters e.g. NHBC, Building Regs etc
Experience working as a Customer Care/Maintenance Technician for a New Build Developer.
If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Grace at Bromak on 01142130903 or send your CV to firstname.lastname@example.org