A Customer Care Technician is required for a busy house builder to provide maintenance for their 12-months defect and warranty period across developments in the Cheshire region.
You will be responsible for attending homes within your region carrying out various multi-skilled trades including joinery, plastering, tiling, basic plumbing, etc.
The company are an established house builder delivering new build homes across the North West region.
Customer Care Technician Role
Reporting to the Customer Service Manager you will be responsible for attending new build homes within your region carrying out various multi skilled trades. Duties to include:
" Carrying out repairs to domestic properties within warranty, as directed by Customer Service Team " General maintenance including but not exhausted of the following: joinery repairs, decorating, tiling, flooring repairs, minor brickwork repairs, mastic seals " Other repairs as deemed necessary " Work alongside Customer Service Team to receive job instructions and diary management of repairs booked " Provide updates of completed jobs, follow-up work required " Work with office staff and field based staff to ensure service provision is maintained " Plan workload including impending repairs, ensuring all materials required are obtained in advance " Provide all materials delivery notes & receipts to the Customer Service Manager on a regular basis " Provide mileage log to the Customer Service Manager on a weekly basis
Experience required for a Customer Care Technician
" Educated to GSCE / GCE standard in Maths & English " BTEC Diploma in Building Construction/NVQ Level 2/City & Guilds in relevant trade " CSCS Card " 3 / 5 years' experience working for a residential house builder " Detailed understanding of NHBC customer handover requirements " Polite and courteous manner " Excellent communication skills
The package & how to apply
The company are offering a competitive basic salary (dependant on experience), company van and additional company benefits.
If you are interested in the Customer Care Technician role and would like to apply, please apply via the link below.