My client is a busy volume house builder who have a requirement for a Customer Care Coordinator to join their Customer Care team based in their Leeds office.
The company specialise in new build properties predominantly for first time and second time buyers and are currently going from strength to strength creating new opportunities to join the business.
The Customer Care Coordinator will be working in a busy Customer Care team providing an efficient and effective Customer Care service to the new build developments in the West Yorkshire region. Key tasks will include liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
To liaise with all customers and sub-contractors to establish an excellent after sales / maintenance response to all complaints / queries
Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
Ensure all materials and labour required is available prior to starting works
Enforce the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied
Plan and monitor the work of the Customer Care Supervisor in advance to ensure continuation of work
Liaise with Site Managers, Project Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager
Produce all relevant documentation relating to Customer Care accurately and in a timely manner
Responsible for updating the COINS system in a timely and efficient manner to ensure accuracy of customer database
Responsible for collating / maintaining the 28 day customer care questionnaire
Maintain an efficient, effective filing system
Report any continually occurring problems encountered to the Customer Care Manager to ensure these can be rectified and the source of the problem identified
Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues
The company pay very competitively, with a basic salary of circa £25K dependent on experience and a benefits package.
The benefits package consists of an annual discretionary bonus scheme, 25 days holiday including the ability to buy additional leave.
Qualifications & Experience
High level of interpersonal skills and a professional attitude to work;
Excellent verbal and written communication skills;
Experience of planning, organising and prioritising workload;
Confident with ability to communicate and influence at all levels;
Self-motivated, Resilient, Enthusiastic approach to work
Understand the power of relationships and collaborative working
What to do next:
If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Grace at Bromak on 01142130903.