An opportunity to join a 5* House Builder as a Customer Liaison Assistant as part of the Customer Liaison team based in Wakefield. This is a ten month fixed term contract with the strong possibility of becoming permanent for the right candidate.
The Customer Liaison Assistant will be working in a busy Customer Liaison team providing an efficient and effective Customer Care service to the new build developments. Key tasks will include liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Responsibilities:

Managing diaries for the team of technicians
Booking in remedial works and ordering materials
Coordinating projects and processing invoices and payments
Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with Group policies and processes
Supporting the Customer Service Department, promoting a customer focused culture and a 'right first time' approach to activities.
Providing administrative support to the Customer Service Department
Supporting the Customer Liaison Manager in the setting and monitoring of remedial works and timescales.
Preparing, collating and providing defect reports
Collecting and recording all relevant booklets (Demo, Handover, 7 day) and inform Customer Service Manager on noncompliance with agreed timescales

Benefits

The company pay competitively and in line with the market rate.

Qualifications & Experience

High level of interpersonal skills and a professional attitude to work
Excellent verbal and written communication skills
Experience of planning, organising and prioritising workload
Confident with ability to communicate and influence at all levels
Self-motivated, Resilient, Enthusiastic approach to work
Understand the power of relationships and collaborative working
Experience within Customer Service or care is essential

What to do next:

If you are interested in this vacancy and would like to apply, please send your CV to Jessica or Grace at Bromak using the contact details provided. Alternatively, if this role is not for you, but you know someone who may be suited, please pass my details over, as we have a referral scheme in place paying up to £250! - T's & C's apply, visit www.bromak.com for more details.
Please note - in order to progress any applications further, Bromak will need to add your details to our computerised database. You can view our privacy policy here. Before we can send your CV forward to the role, you will need to confirm in writing that you consent. Your Recruitment Consultant will discuss this with you during your initial phone debrief.