An opportunity to join a 5* House Builder as a Customer Liaison Assistant as part of the Customer Liaison team based in Wakefield. This is a ten month fixed term contract with the strong possibility of becoming permanent for the right candidate. The Customer Liaison Assistant will be working in a busy Customer Liaison team providing an efficient and effective Customer Care service to the new build developments. Key tasks will include liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Managing diaries for the team of technicians Booking in remedial works and ordering materials Coordinating projects and processing invoices and payments Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with Group policies and processes Supporting the Customer Service Department, promoting a customer focused culture and a 'right first time' approach to activities. Providing administrative support to the Customer Service Department Supporting the Customer Liaison Manager in the setting and monitoring of remedial works and timescales. Preparing, collating and providing defect reports Collecting and recording all relevant booklets (Demo, Handover, 7 day) and inform Customer Service Manager on noncompliance with agreed timescales
The company pay competitively and in line with the market rate.
Qualifications & Experience
High level of interpersonal skills and a professional attitude to work Excellent verbal and written communication skills Experience of planning, organising and prioritising workload Confident with ability to communicate and influence at all levels Self-motivated, Resilient, Enthusiastic approach to work Understand the power of relationships and collaborative working Experience within Customer Service or care is essential
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