A busy house builder seeks to appoint a Customer Liaison Manager to join their Customer Care team in the Lancashire region.
You will be responsible for the handover of new homes to customers, working with all departments to ensure the homes are defect free before and after our customer moves into their new home and enhance the customer's experience of their home buying process.
Duties to include:
" To carry out quality control inspections of multiple new homes across dedicated sites within the region in accordance with the main purpose of the role " To carry out Customer Care Introduction calls. " Visit and liaise with customers and site teams to ensure completion of agreed defects and identifying recurring defects and material issues and feedback to line manager to include proposed solutions. " To record the results of these inspections and report back to stakeholders on outcomes " Attending & chairing (as required) weekly sales and construction meetings. " Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships. " Attending NHBC Claim Investigations meetings as and when required " Liaise with team members to instruct works to subcontractors, customer care technicians and any other relevant parties and analysing subcontractor performance and taking the required action to ensure improvement is made. " Develop constructive relationships with site teams, sales teams, contractors and internal " departments and ensure all communication is updated onto COINS. " Manage own diary to ensure all properties are inspected in line with predicted completion " dates.
Key Skills, Knowledge & Experience:
" Previous experience working in an industry where attention to detail is paramount " Construction or a house building background with site based experience " Understanding of building regulations " Understanding of NHBC standards and customer handover requirements " Onsite inspection experience " Client Facing Exposure " The ability to deal with difficult situations " Communicate in a clear and confident manner " IT Literate " Must be customer focused " Resilient to challenge (internal & External) " Ability to work as part of a team and be self-motivated when working independently
The company are offering competitive rates of pay, company car / car allowance, Bonus Scheme, Pension, Healthcare and a range of offers and discounts. The company also offer development opportunities to progress in your career. and further training and development.
If you are interested in the Customer Liaison Manager role and would like to have a confidential chat, please contact Deena at Bromak or apply via the link below.