My client are a busy volume house builder who are looking to recruit a Customer Liaison Manager. This is a site based role working on 2 of their developments (Alderley Edge and Didsbury).
Responsibilities of Customer Liaison Manager: " Liaise with the Customer Service Manager to gain knowledge/understanding of relevant sites and customers. " Attend the property and undertake the Home Quality Inspection. " Complete relevant inputs on the IT system to notify successful completion of the Home Quality Inspection " Where unsuccessful, prepare/distribute an advisory report to the Site Manager, Managing Director and other relevant directors/managers to confirm the issues identified, and a new inspection date/time with the Site Manager. " Carry out the Home Introduction in accordance with company guidelines. " Log any issues or concerns " Maintain oversight of any remediation activity to ensure satisfactory issue resolution " Upon the successful completion of the Home Introduction, inform relevant parties and ensure all keys are handed over to the Sales Executive and guarantees/warranties are left in the home, in readiness for the Home Move In. " In conjunction with the Customer Support team, liaise with customers following their move in, to ensure they are settling in happily and there are no issues. " Conduct a Courtesy home visit once customer have moved in to ensure that customers are settled in. " In conjunction with the Customer Support team, coordinate work to address any issues at any stage post move in. " Manage outstanding works, ensuring the customer is kept well informed throughout. " Liaise with the Customer Care Manager to ensure customers are continually up to date with outstanding works and arising customer issues; and also feeding back associated customer data for analysis. " In conjunction with the customer care team, liaise with customers to ensure all issues are resolved " Work in close coordination with Customer Support team to ensure that all items are logged on the central database. " Undertake general administration duties and diary management as required in conjunction with the Customer Support team and customers
Qualifications and Experience
" You will have proven experience in working well under pressure in a fast moving customer facing environment " A person who is open to change and continually strives to improve performance and be the best that they can be " Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions " A Polite, friendly and professional person who is solution focussed and passionate about getting things right first time in spite of challenges and obstacles " A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally " Desirable but not essential you will have experience/knowledge of the house-building and related industries
The company are looking to pay a competitive salary of £25k-£30k plus package. Based on Site working Monday - Friday
What to do next: If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Heather at Bromak on 01204 554884.