A Housing Association based in Liverpool are looking to recruit a Customer Services Advisor to work in their Liverpool office.
The role will require someone who works to a high, professional standard and can quickly and efficiently meet customer expectations and KPI's in the delivery of repairs.
Duties will include but not be limited to;
Dealing with informal complaints and resolving where necessary
Be competent, maintain and work to a high standard all internal systems
Liaise with operatives via phone throughout the working day, ensuring all appointments and targets are met
Carry out quality assurance checks over the phone to ensure high standards are maintained
To have full knowledge to deal with enquires relating to repairs
The successful candidate for this position will have previous experience of working in a Contact Centre environment, taking customer calls and actioning repairs and experience of completing works orders in a timely manner.
You must also be I.T. literate with the ability to use scheduling job management systems, Client housing management systems and Microsoft Office 365. Having excellent communicating skills, both written & verbally and a background in housing repairs would be highly desirable.
The salary on offer for this position will be £19k.
If you are interested in this position and would like more information, please contact Laura or Chelsey at Bromak. Alternatively, you can apply via the link below.