Our client is seeking an experienced and dedicated Sales Advisor who will deliver first class customer service to existing and prospective home owners.
The company are an established builder who operate across the North West and North Wales delivering high quality new homes. They currently have a requirement for a Sales Advisor for a new development in their Lancashire Region.
Home Sales Executive role
Reporting to the Sales Manager you will be focusing on securing reservations off-plan throughout the construction and core phases of the development. You will respond to all leads generated and actively get involved with all the parties to achieve legal completions through exceptional customer service. As an experienced Sales Advisor you will ensure customer satisfaction and expectations are met through effective communication, organisational skills and professional attitude
" Dealing with all prospective/existing customers in a professional and engaging manner to ensure the best customer experience; " Achieving sales of properties and extras to customers in line with agreed targets; " Following up sales leads/ enquiries and ensuring customer database is kept up to date; " Providing expertise in the Company's house types, specifications, and the buying procedure; " Build relationships with preferred solicitors and IFA's in order to progress sales through to exchange and completion; " Maintain regular customer contact from reservation through to key handover & completion; " Update plot files & follow sales & customer service process; " Maintaining the presentation of sales arena and the sales office; " Ensuring that all paperwork and site administration is up to date, and required reports completed; " Confidently demonstrate our show homes and product along with the features available to future home owners; " Attending team meetings and weekly meetings with Sales Manager; " Maintaining a high standard of professionalism and personal presentation; " Ensuring high standards of Health and Safety on site.
Experience & Skills required
" Demonstrable experience in sales and customer service; " Knowledge and experience of selling off plan; " Enthusiasm and passion for customer service and going the extra mile; " Ability to plan, prioritise and organise own workload; " Excellent communication skills, written and oral; " Excellent organisational skills; " Attention to detail; " Use of outlook diary system; " Ability to work effectively in a team and independently; " Ability to develop good working relationships; " Adaptable/flexible; " Problem Solving.
What's on offer?
The successful Home Sales Executive will be offered a competitive basic salary of £18k - £20k, commission ranging from £350-400 per plot, quarterly bonus of £1,500, 3% bonus on extras, mileage, pension and 23 days holidays (bank holidays are given in lieu). The hours will be Thursday to Monday 11am - 5pm.
If you are interested in this role and would like to apply, please contact Heather at Bromak or apply via the link below.