We are looking to recruit a Planner for a Social Housing contract based in Hammersmith, London, W6. Our Client is a National Social Housing Contractor looking for a reliable and experienced Planner for their project in London, W6.
The Client is ultimately a Contractor who looks after several different Social Housing contracts from their offices; however, you will be working on the Responsive Repairs project. You will be required to make outbound and receive inbound calls from tenants in relation to repairs and maintenance that need carrying out at their properties. You will be based in their offices in Kensington.
Duties will include: Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Calling residents to book pot inspections Calling residents to undertake a customer satisfaction survey Providing a tracking report via our tracker on operatives arrival & departure times throughout the day Use of an in house Computer system
Applicants must: Be able to prioritise work load Have excellent communication skills and a good telephone manner Be well organised Be able to work in a fast paced environment Be able to handle challenging situations i.e. from a concerned tenant Be computer literate and proficient in IT packages such as Word & Excel Work effectively in team Have previous experience in Planning/Scheduling works Have good Administrative skills
Previous Planning / Scheduling experience is essential and within Social Housing would be a distinct advantage. Knowledge of the 'Schedule of Rates' (SOR codes) would also be desirable but not essential.
The role is to start ASAP and is initially a 3 month position. The hourly rate is £13.45.
If you are interested in this Planner position, please forward your CV to Debbie Stilwell at Bromak Recruitment, e-mail address Debbie.firstname.lastname@example.org