Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: £10 - £11 per hour
Start Date: ASAP
We are looking to recruit a temporary to permanent Planner / Scheduler for a Social Housing contract based in Tamworth. Our Client is a National Social Housing Contractor looking for a reliable and experienced Planner / Scheduler for their project in Tamworth.
As a Planner / Scheduler your duties will include: Being the first point of contact for the customers, client and the operatives. They will need to listen to the customers repairs and log them onto the clients system, Orchard, and diagnose the priority of the repair being logged. They will then need to offer the customer an appointment whilst they are on the phone using a bespoke system, Impact. The role will also involve managing the diaries for the operatives and re-arranging appointments if necessary. They will also be responsible for raising any new jobs given to them via the supervisors after they have carried out site visits Work well as a team but also be able to work on their own. Be able to prioritise work load Have excellent communication skills and a good telephone manner Handle high volume of calls Be able to diagnose a repair/priority Use the Nat Fed 6 to get the correct "SOR" for each job logged Tamworth Borough Council system Impact - bespoke system Be computer literate Be able to handle challenging situations i.e. from a concerned tenant Have previous Planning experience
Previous Planning / Scheduling experience and knowledge of Social Housing repairs and maintenance contracts is essential.
The role is a temporary to permanent position and the hourly rate is £10-£11 depending on experience
If you are interested in this Planner / Scheduler role, please forward your CV to Tristan Smith at Bromak Recruitment, e-mail address Tristan.firstname.lastname@example.org