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Portfolio Manager

Ref No: VAC-308093_1528879531

Discipline: Account Manager

Location: West Midlands

Industry: Property and Housing

Type: Contract

Working Hours: Full-Time

Salary: Negotiable

Start Date: ASAP

We are looking to recruit a Portfolio Manager for a Social Housing Contract based in Birmingham, City Centre, B18. Our Client is a National Social Housing Contractor looking for a reliable and experienced Portfolio Manager for their busy office in Birmingham.

Our Client is one of the leading providers of repairs and maintenance services and refurbishment programmes to the social housing sector. The Client operates nationally with contracts all over the UK from Scotland to Cornwall to the South Kent coast.

Reporting to the Branch Manager - your key objective is to manage a temporary accommodation portfolio comprising of a variety of contracted housing management services through registered providers.

The post holder will be responsible for assisting in tenancy management, tenancy sustainment, income management, new property acquisitions, ensuring properties are in good condition with health and safety risks are identified and corrected

Key Tasks

Provide a responsible, professional and responsive management service
Take individual responsibility for resolving service request/demands
Signing up tenants on ASTs and licences
Develop partnership working with support agencies
Signpost and arrange support to vulnerable tenants
Sustain tenancies
Signpost and help tenants to maximise income and to reduce rent arrears
Undertake formal action to recover arrears/bad debts
Maintain and update tenant profile data
Inspect tenanted properties as per contracted frequency
Inspect internal/external communal areas of residential blocks
Deal with tenancy breaches
Deal with tenant and landlord queries and complaints
Arrange and attend evictions
Improve the quality of life of tenants
Meet set business objectives, targets and key performance indicators (KPIs)
Take personal responsibility for ensuring your own health and safety and identifying risks within your portfolio
Responsible for correcting service failures and responding to formal complaints from customers.

Skills & Knowledge

Excellent interpersonal and communication skills
A positive attitude and can do approach
Motivated, able to use own initiative and the ability to stay calm under pressure
Strong IT skills (word, excel and on-line systems)
An understanding of different cultures and backgrounds
The ability to deal tactfully with difficult situations
Takes personal responsibility
Ability to service several clients with different needs
Excellent Organisational and time management skills
Willingness to undertake a Disclosure Barring Service (DBS) check
Clean full driving licence
Desirable Skills

Experience of temporary accommodation
Experience of working in housing management within the public and private sectors
Experience of lettings market

In return, the Client is offering a competitive hourly rate depending on your experience and the opportunity of working for one of the leading Social Housing contractors. The role is to start ASAP and will run for 2-3 months for the right candidate.

If you are interested in this Portfolio Manager position, please forward your CV to Debbie Stilwell at Bromak Recruitment, e-mail address

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