My Client is one the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide. Due to managing an increased number of properties, my Client is looking to recruit an additional Planner / Scheduler to join their busy team in Leicestershire.
Based in a small call centre environment and reporting to the Team Leader, you will be required to take incoming calls from tenants who are calling to log their repairs and maintenance requirements. You will log all calls on to an in-house computer system (Impact Response) and schedule to the relevant Engineers diary depending on their skill set and the region they are based.
First point of contact for customers, clients and operatives.
Receiving calls from customers with repairs & maintenance requests and logging them onto an in-house computer system.
Receiving calls from tenants with queries or issues about repairs already in progress
Diagnosing the priority of each repair logged and offering the customer a suitable appointment
Managing the Operatives diaries and re-arrange appointments if necessary.
Raising new 'jobs' following Supervisors site visits
Checking generic mailbox and raising new 'jobs' accordingly
Use of in house CRM
Must be a team player but must also be able to work on own initiative
Must be able to prioritise a very busy workload
Must have excellent communication skills and telephone manner
Must be able to handle a high volume of calls
Must be computer literate
Previous Planning / Scheduling experience within the Social Housing sector
Must be able to handle challenging or sensitive situations i.e. calls from concerned tenants
Previous experience on in house system 'Impact Response' - Preferable, not essential
3-4 Months Assignment
Plus, you will have the opportunity of working with one of the UK's leading Social Housing Contractors.
Application is by CV only, therefore, if you are interested in this Repairs Scheduler position, please forward your CV to firstname.lastname@example.org