The Client My Client is one the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide. Due to managing an increased number of properties, my Client is looking to recruit an additional Repairs Scheduler to join their busy team in Lincolnshire.
The Role Based from their offices in Lincoln and reporting to the Senior Planner, you will be required to take incoming calls from tenants who are calling to log their repairs and maintenance requirements. You will log all calls on to an in-house computer system and schedule to the relevant Engineers diary depending on their skill set and the region they are based.
Duties: First point of contact for tenants, clients and operatives. Receiving calls from tenants with repairs & maintenance requests Logging repairs on to an in-house computer system. Receiving calls from tenants with queries or issues about repairs already in progress Diagnosing the priority of each repair logged and offering the tenant a suitable appointment Managing the Operatives diaries and re-arranging appointments if necessary. Closing 'jobs down' when complete Raising new 'jobs' following Supervisors site visits Checking generic mailbox and raising new 'jobs' accordingly
Skills: Must be a team player but must also be able to work on own initiative Must be able to prioritise a very busy workload Must have excellent communication skills and telephone manner Must be able to handle a high volume of calls Must be able to diagnose a repair/priority Experience of 'SOR' codes (Schedule of Rates) desirable but not essential Must be computer literate Must have previous Scheduling experience, preferably within the Social Housing sector Must be able to handle challenging or sensitive situations i.e. calls from concerned tenants
Benefits £12.00ph UMB 6 Month Contract The opportunity of working with one of the UK's leading Social Housing Contractors.
Application is by CV only. If you are interested in this Repairs Scheduler position, please forward your CV to firstname.lastname@example.org
Please do not apply if you DO NOT have previous scheduling experience.