My Client is one the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide. Due to managing an increased number of properties, my Client is looking to recruit additional Repairs Scheduler to join their busy team in Hertford.
The Role Based from their very busy offices in Hertford and reporting to the Senior Planner, you will be required to take incoming calls from tenants, customer services, site supervisors and operatives. Calls will be a range of queries such as; tenants requiring repair appointments, operatives needing more work, jobs that need rearranging or requiring more time. You will be required to log all calls with clear notes on to an in-house computer system and schedule to the relevant Engineers diary depending on their skill set and the region they are based.
First point of contact for customers, clients and operatives. Receiving calls from customers/customer services with repairs & maintenance requests and logging them onto an in-house computer system. Receiving calls from tenants with queries or issues about repairs already in progress Diagnosing the priority of each repair logged and offering the customer a suitable appointment Managing/Scheduling the Operatives diaries and re-arranging appointments if necessary. Closing 'jobs down' when complete Raising new 'jobs' following Supervisors site visits Actioning the generic mailbox and respond to queries and/or bookings Manage diaries to ensure emergencies are covered throughout the day Shuffling jobs around on diaries, focusing on target dates and assessing the urgency of some repairs
Must be a team player but must also be able to work on own initiative Must be able to prioritise a very busy workload Must have excellent communication skills and telephone manner Must be able to handle a high volume of calls Must be able to diagnose a repair/priority Must be familiar with 'SOR' codes (Schedule of Rates) Must be computer literate Must have previous Planning / Scheduling experience within the Social Housing sector Must be able to handle challenging or sensitive situations i.e. calls from concerned tenants
£13.00ph Umbrella / £11.00ph PAYE The opportunity of working with one of the UK's leading Social Housing Contractors.
This is a temporary to permanent position and application is by CV only. If you are interested in this Repairs Scheduler role, please forward your CV to email@example.com