Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: Up to £11 per hour + Company Car & Fuel Card
Start Date: ASAP
We are looking to recruit a Tenant Liaison Officer for a Social Housing Contract based in Tunbridge Wells, TN9. Our client is a National Social Housing Contractor looking for a reliable and experienced Tenant Liaison Officer in Tunbridge Wells.
The contract is a replacement kitchen and bathroom project and as a Tenant Liaison Officer you will be on the front line, delivering high quality customer service to a wide range of tenants. Duties include:
Pre entry visits to introduce the company & to advise tenants on works being completed
Acting as the main point of contact with any problems/queries that may arise
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates etc.
Attending & chairing tenant forum meetings to advise tenants of works being completed
Monitor customer complaints, resolve any potential issues effectively and efficiently and monitor customer satisfaction
Discussing colour choices and options with tenants
General administration including printing letters, updating files and trackers, arranging appointments etc.
You must have previous Tenant Liaison experience within the Social Housing sector, preferably working on 'Planned Works' such as kitchen and bathroom replacement projects. In return the Client is offering an hourly rate of £11ph plus a company car and fuel card. The role is to start ASAP and will run for a minimum of 12 weeks.
If you are interested in this Tenant Liaison Officer position, please forward your CV to Debbie Stilwell at Bromak Recruitment, email address firstname.lastname@example.org