Resident Liaison Officer
Ref No: VAC-305994_1515747158
Discipline: Resident Liasion Officer
Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: Up to £14 per hour
Start Date: ASAP
We are looking to recruit a temporary to permanent Resident Liaison Officer for a Social Housing Contract based in Plymouth, Devon. Our Client is a National Social Housing Contractor looking for a reliable and experienced Resident Liaison Officer with a CSCS card for their busy project in Plymouth, Devon.
As a Resident Liaison Officer you will be on the front line, delivering high quality customer service to a wide range of tenants. Duties include:
Pre entry visits to introduce the company & to advise tenants on works being completed
Completing tenancy agreements forms and acting as the main point of contact with any problems/queries that may arise
Contacting neighbourhood housing associations and establishing working relations
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates etc.
Attending & chairing tenant forum meetings to advise tenants of works being completed
Advise tenants of different designs, colour schemes, lighting, etc.
Monitor customer complaints, resolve any potential issues effectively and efficiently and monitor customer satisfaction
General administration including printing letters, updating files and trackers, arranging appointments etc.
You must have previous Resident Liaison Officer / Tenant Liaison experience within the Social Housing sector and a CSCS Card. In return the Client is offering an hourly rate of £14ph plus the opportunity of joining a leading Social Housing Contractor on a permanent basis.
If you are interested in this Resident Liaison Officer / Tenant Liaison Officer position, please forward your CV to Tristan Smith at Bromak Recruitment, email address firstname.lastname@example.org