Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: Up to £18000 per annum + package
Start Date: ASAP
My client are a well established Social Housing Contractor, who are currently undergoing a period of sustained growth. As a result of this growth, they are looking to recruit an experienced Resident Liaison Officer to work on external schemes across Shrewsbury and Wrexham. As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. Duties include: " Pre entry visits and company inductions " Collect tenancy agreement/approval forms " Visiting tenants in their homes and to advise them on when and what work is being carried out " Act as the main point of contact and deal with any problems/queries that tenant may have " Contacting neighbourhood housing associations and establishing working relations with them " Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates " Attending and chairing tenant forum meetings to advise tenants of works being carried out " Monitor customer complaints and resolve any potential issues " Monitor customer satisfaction To qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with residents on a daily basis. You must also have a full driving licence along with your own transport as you may be required to travel to other schemes on occasion. A CSCS Card is ideal, but not essential. The salary on offer is £18k + package, and the company are looking for a start as soon as possible. To apply for this role, please email a copy of your CV to Laura Murphy at Bromak, using the contact details provided.