Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: £8 - £10 per hour
Start Date: ASAP
Our client are a dynamic property maintenance specialist with more than 1,000 staff in 30 Locations across the UK providing a combination of local knowledge and national strength.
Our client are a family run company as a leading specialist in both planned and responsive maintenance. Delivering a range of services, delivering bespoke solutions to client needs.
As a result of our success they are seeking an enthusiastic Site Liaison Officer to work in Birmingham/Walsall/Wolverhampton locations - temporary role until Christmas 2017.
Summary - Site Liaison Officer Responsible for carrying out Contract Liaison duties for improvement works projects on site. Day-to-day responsibility for managing social value team objectives and for representing the client at a site level with customers / clients and the wider community. Main Responsibilities - Site Liaison Officer Social Value Teams objectives " To lead on delivering all added value contractual commitments " Responsible for managing and delivering social value " Responsible for managing and delivering customer service " Additional operational support where required " Responsible for supporting site or contract with liaison between customers, clients and wider community.
Delivering Social Value and an excellent Customers Service are key parts of the overall service our provides to their client, it is vital that you have a passion to go the 'extra mile' for each site your Liaison role supports.
Identify Social Value and Customer Service requirements for each site and manage, deliver and report against.
The role will involve taking the lead on dealing with enquiries and issues relating to various types of works delivered by the site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment.
You will be required to communicate in person with people in all areas of the business including client representatives, customers, colleagues and trades operatives, subcontractors, suppliers and others.
Establish an effective communications system to keep the site team informed and maintain good relationships with the client, contract team and wider community.
You will coordinate the distribution of information regarding upcoming works and maintain information concerning improvement works.
Ensure that information from all parties is communicated to guarantee the best and most efficient service is delivered. Carry out site by site or property by property visits with customers who may be involved in improvement work activities.
Promote all good news stories and all initiatives to ensure that they are capturing the good work they do.
Providing an overview of current and proposed improvement works.
Dealing with people issues in a positive manner and ensure customer satisfaction is achieved.
Dealing with queries, responding to complaints and resolving concerns.
Initiate / generate technical instructions, site notes and other site observations.
Management of weekly and monthly reports.
Manage Customer Satisfaction Questionnaires from site and report to through team structure to generate KPI reports for each project.
Key skills and Qualifications " Holds the relevant qualifications " Confident IT skills, proficient in the use of MS Office " Must be flexible in hours of work and travel and hold a Full UK Driving Licence
Successful candidates can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and was the Construction News Awards Winner of Employer of the Year.
Our client is looking for somebody to start ASAP and the contract initially is to run through to Christmas 2017.
If you are interested in the Site Liaison Officer role please send an up to date CV to firstname.lastname@example.org