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Tenant Liaison


Ref No: VAC-304191_1502438241

Discipline: Tenant Liaison

Location: Leicestershire

Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades

Type: Contract

Working Hours: Full-Time

Salary: £12 per hour + UMB

Start Date: 04/09/2017

We are looking to recruit a temporary Tenant Liaison Officer for a Social Housing Contract based in Leicester, LE7. Our Client is a National Social Housing Contractor looking for a reliable and experienced Tenant Liaison Officer for their busy project in Leicester.

The Client runs several projects from their offices such as replacement kitchen and bathroom projects, Planned & Reactive Maintenance projects etc. As the Tenant Liaison Officer, you will be on the front line delivering high quality customer service to a wide range of tenants. Duties include:
Pre entry visits to introduce the company & to advise tenants on works being completed
Completing tenancy agreements forms and acting as the main point of contact with any problems/queries that may arise
Contacting neighbourhood housing associations and establishing working relations
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates etc.
Attending & chairing tenant forum meetings to advise tenants of works being completed
Advise tenants of different designs, colour schemes, lighting, etc.
Monitor customer complaints, resolve any potential issues effectively and efficiently and monitor customer satisfaction
General administration including printing letters, updating files and trackers, arranging appointments etc.
Call handling and meeting and greeting

This role is to start with effect from 4th September and will run until 19th September 2017. You must have previous Tenant Liaison experience within the Social Housing sector and preferably a CSCS Card. In return the Client is offering an hourly rate of £12ph.

If you are interested in this Tenant Liaison Officer position, please forward your CV to Debbie Stilwell at Bromak Recruitment, email address


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