Tenant Liaison Officer Wakefield Negotiable and extremely competitive salary
A leading energy contractor with a strong emphasis on bringing eco-friendly solutions to the social housing and commercial sectors with multiple offices around the Yorkshire region are currently looking for an experienced Tenant Liaison Officer. Reporting to the Project Manager, the Tenant Liaison Officer will be responsible for providing liaison between the site team and the tenants.
Role & responsibilities
Ensure implementation of all Company Policies and Procedures. To keep all Tenants fully informed as to the programme of events regarding their particular dwelling. To regularly visit Tenants to establish and resolve any problems that may arise or have already arisen. To work closely with the Client and their representatives (including Housing Department) in ensuring good relations are maintained with the Tenants and the expeditious execution of the works. To immediately inform the Site Manager of any serious problems arising. To prepare a report every week for the Site of events occurring and affecting Tenants. This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on problem addresses. To be responsible for meter readings at Contract and Decant Houses where appropriate. To deal with customer complaints in accordance with the QA Procedure. To attend site meetings / team meetings or any meetings relevant to site. Community awareness i.e. Newsletters / safety competitions etc. To provide Handover Packs and instruct on new installations. Assist with training and support for Assistant Resident Liaison Officers Respond courteously and promptly to all customer queries and complaints and ensure a copy is sent to the Site Manager. Accurately record all customer complaints and process as per QA procedure. Keep customer informed as to action taken in respect of their complaints. Advise Site Manager directly and immediately of any situations that have, or are likely to, cause conflict with Customers Be responsible for your safety and others around you, including public protection Make every effort to attend all mandatory courses related to your role Comply with all the roles and responsibilities as set out within the SHEQ management system Compile and distribute the following reports: Weekly Complaints report to Site Manager and Client, Weekly Access Report to Site Manager and Client, Monthly Complaint / Access report to Quantity Surveyor, Monthly Claims Summary to Area / Construction Director.
Skills & Experience
People management RLO experience Confident communicator able to communicate at all levels with the ability to talk to people of various educational, social and ethnic backgrounds Be reliable, confident and have a positive attitude Socially minded by underlined by keen commercial awareness Be adaptable Be self-motivated but also able to work as part of a team Be organised and methodical Able to have an in-depth overview of what is going on within the site teams with the ability to manage the issues rather than dealing with them personally Resident focused with an excellent understand of client / customer needs
If you are interested in this vacancy and would like to apply, please send your CV to Jessica or Ryan at Bromak using the contact details provided. Alternatively, if this role is not for you, but you know someone who may be suited, please pass my details over, as we have a referral scheme in place paying up to £250! - T's & C's apply, visit www.bromak.com for more details.