Industry: Fit-out, General Construction, House Building, Maintenance, Refurbishment, Trades
Working Hours: Full-Time
Salary: Up to £17.13 per hour + Company Van & Fuel Card
Start Date: ASAP
We are looking to recruit a Tenant Liaison Officer for a Social Housing Contract based in Sittingbourne, ME10. Our client is a National Social Housing Contractor looking for a reliable and experienced Tenant Liaison Officer in Sittingbourne.
The contract is a replacement kitchen and bathroom project and as a Tenant Liaison Officer you will be on the front line, delivering high quality customer service to a wide range of tenants. Duties include:
Pre entry visits to introduce the company & to advise tenants on works being completed Pre start surveys Completing tenancy agreements forms and acting as the main point of contact with any problems/queries that may arise Contacting neighbourhood housing associations and establishing working relations Visiting tenants and advising them on completion dates etc. Attending & chairing tenant forum meetings to advise tenants of works being completed Monitor customer complaints, resolve any potential issues effectively and efficiently and monitor customer satisfaction Discussing colour choices and options with tenants General administration including printing letters, updating files and trackers, arranging appointments etc.
You must have previous Tenant Liaison experience within the Social Housing sector working on 'Planned Works' such as kitchen and bathroom replacement projects. You must be competent in completing pre start surveys. In addition you must be DBS cleared and have an Asbestos Awareness certificate, however, this is not essential as we can arrange for you to do this on line prior to starting on site.
In return the Client is offering an hourly rate of £17.13ph, plus a company van and fuel card and guaranteed work for 12 weeks.
If you are interested in this Tenant Liaison Officer position, please forward your CV to Debbie Stilwell at Bromak Recruitment, email address firstname.lastname@example.org