Salary: £18000 - £20000 per annum + plus package (Car allowance or van)
Start Date: Jan 2019 start
Social Housing Contractor looking for experienced Tenant Liaison Officer (TLO/RLO) TLO to join their team.
Sites across North Yorkshire.
£20K plus package including car allowance or company van.
******************************************************* My client are a well established and expanding Social Housing Contractor, who are currently undergoing a period of sustained growth. As a result of this growth, they are looking to recruit an experienced Tenant Liaison Officer to work on a Social Housing Refurbishment Schemes across North Yorkshire. The works will solely of external wall installations (EWI) schemes.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during the works programmes.
Pre entry visits and company inductions across multiple sites
Collect tenancy agreement/approval forms
Visiting tenants in their homes across North Yorkshire and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
To qualify for the role you will ideally have experience working in the social housing sector in a similar role dealing with residents on a daily basis.
You must also have a full driving licence along with your own transport as you may be required to travel to the multiple sites across the North of Yorkshire.
A CSCS Card is ideal for this role, but not essential.
This will be a fixed term contract for 36 weeks and the company are looking someone to start in 2019.
In return the salary on offer is £20k + package (car allowance or company van).
If you are interested in this position and would like to apply, please send a copy of your CV using the link provided below.